Terms and Conditions

Learn about our spa hours, reservation policies, pre-treatment guidelines, cancellation policy, payment methods, and more to ensure a relaxing and enjoyable spa experience.

Tejas Spa Bisma opens from 09:00am to 10:00pm daily.

Reservations are highly recommended. Please call #3 to book a treatment or call

(+62 361) 6202 008 for Tejas Spa at Adiwana Bisma.

for your comfort, kindly take a shower prior to treatment, you may also come in your room kimono. We advise you to arrive at least 15 minutes prior to your scheduled appointment, which will

enable us to prepare you for your spa experience. Arriving late will limit the time and full benefits of your treatment.

Please refrain from sunbathing, heavy eating and consuming alcoholic beverages prior to your treatment as this may have an adverse effect on your spa experience.

Please let us know if you are feeling unwell or have a history of high/low blood pressure, allergies or a health condition that requires medication.

Our spa treatment rooms cater to the needs of individuals or couples. We will provide you with disposable underwear, slippers, towels, shower facilities and a hair dryer for your comfort and convenience.

Please leave any valuables and personal belongings in your room.

We will not accept responsibility for the loss of valuables brought to the spa.

While it is not necessary for you to take out contact lenses during your treatment, we advise you to bring your case and solution to the spa just in case you feel any discomfort.

Men are advised not to shave for at least three hours before a facial.

Women are required to remove all traces of make- up prior to any treatment and avoid shaving before a body exfoliation treatment. Body treatments are not appropriate for pregnant women.

However, please ask our receptionist to advise what treatments/rituals are considered safe to experience during pregnancy.

Please notify the spa 12 hours in advance if you would like to cancel or reschedule your appointment. A 50% cancellation fee will be levied for treatments cancelled less than 12 hours in advance.

No-shows will be charged the full amount for missed services.

Tejas Spa accepts cash and all major credit cards including Visa, Master Card and JCB. All rates are in Indonesian Rupiah and subject to 23.5% government and service charge.

Photography and smoking in and around the spa are strictly prohibited.

Children under the age of 14 are not permitted to use the spa facilities. Please do not leave the children unattended in the spa reception.